打破商务中的跨文化沟通障碍
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Have you ever sensed that you offended someone in a work setting without understanding why? Or have you ever worked with someone from another culture and found their behavior confusing, 甚至粗鲁?
When different cultures are involved, these types of misunderstandings are common. 在当今全球化的商业环境中, you’re likely to frequently interact with individuals from cultures other than your own at work. If so, you’ve probably also encountered one of the many barriers to intercultural communication.
别难过! 这些障碍中有许多是看不见的, 永利登录网址都在一个国际交流的环境中经历过这些. 在本文中, we’ll look at some examples of intercultural communication barriers and five simple approaches to overcoming them.
什么是跨文化交流?
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Intercultural communication refers to verbal and nonverbal exchanges between individuals from diverse cultural backgrounds – this may mean people from different countries (international communication) or from different cultures within the same country. People from different cultures don’t share the same set of rules for communication the way people from the same culture do, 这可能会导致误解.
这些互动可能发生在个人身上, 以书面形式(通过电子邮件或聊天), 或远程(通过视频会议或电话). 您可能正在使用一种称为a的共享语言 通用语,或者你可能不得不雇佣一个 口译员或翻译 促进交流. 与他人交谈时, 有效的沟通还包括手势等非语言暗示, 面部表情, 以及其他肢体语言, 所有这些都因文化而异.
为什么跨文化交流很重要
沟通是职场成功的关键. It allows us to work effectively with others to achieve our common goals; convey what we need others to do; and promote and sell our products or services.
Intercultural communication performs all those same functions when working with people from other cultures. Let’s look at some concrete scenarios where this type of communication might play a major role in our success in the workplace:
- Pitching a product or service to a potential client from another country or culture
- 管理不是永利登录网址国家或文化背景的直接下属
- 与来自另一个国家或文化的同事一起工作
When it comes down to it, business is all about communication, no matter who we’re dealing with. Effective intercultural communication is just one more tool in your toolbox for success.
跨文化交际策略
Now that we know how important it is to communicate effectively with people from other cultures, 让永利登录网址在这方面培养永利登录网址的跨文化交流技能. 以下是你今天就可以实施的5条建议:
1. 使用语言资源
If you and the other party don’t speak a common language, this is the first barrier to communication. 你会想要 聘请专业翻译 为了方便沟通,和/或 永利最新网址 翻译任何需要分享的书面材料. 当通过解释器进行交流时, discuss the ground rules ahead of time with the interpreter for the most successful interaction. 为 连续的解释,你需要你一次给出一个想法,然后让他们解释. 同声传译 发生在你说话的同时, 但如果你说得慢而清晰,效果会更好. 无论哪种方式, try to avoid using lots of jokes or colloquial expressions that will be hard to convey in the other language on the spot.
2. 使用通俗易懂的语言
如果你要用通用语交流, 喜欢英语, 而且这不是对方的母语, 使用简单的语言是最佳实践. 在交流 平实的语言 means speaking or writing in a way that is clear, concise, and easy to understand. Imagine trying to understand an expression like “what’s good for the goose is good for the gander” if you’ve never heard it before – the meaning isn’t obvious from the words themselves. 你会很困惑为什么另一个人突然在谈论鸟! So help your business partner out by speaking slowly and avoiding slang and idiomatic expressions like “let’s get the ball rolling,或者“我一会儿再回到这个问题上。.相反,你可以说“让永利登录网址开始吧”,或者“我一会儿再谈这个。.” This is not the time to impress the other party with big words and fancy metaphors. Instead, focus on the most important idea and use the simplest words to express your message. It can also be helpful to provide written material in 平实的语言 to reinforce what you’ve said.
3. 认识和尊重差异
要知道不是每个人都有和你一样的思维方式或世界观. We all tend to take the way we do things for granted and assume everyone sees things the same way. 这叫做"种族中心主义”; or applying “one’s own culture or ethnicity as a frame of reference to judge other cultures, 实践, 行为, 信仰, 和人民, 而不是使用特定文化的标准.例如:, 在一些文化中, 眼神交流是诚实和尊重的表现, 而在其他文化中, 这被认为是不礼貌和不尊重的. 没有什么是对或错的, 但如果你用你的文化规则来判断某人缺乏眼神交流, 你可能误解了他们的意图. 要意识到在跨文化交际中, 你和对方从一套不同的规则开始. 要明白你做事的方式并不是唯一的方式. When dealing with someone from another culture in a business setting, assume the best intentions. They probably have no intention of offending you; in fact, 他们可能想给你留下深刻印象,就像你想给他们留下深刻印象一样. 他们可能只是不熟悉你的文化规范.
4. 做好调查
就像来自另一种文化的人不熟悉你的文化礼仪一样, 记住,你的语言并不流利, 要么. 互联网触手可及, you can learn about some of the most important norms of the culture you’ll be working with so that you don’t accidentally cause offense. Try searching for things like “Japanese cultural norms” or “Cultural dos and don’ts in Suriname” to brush up on your knowledge. 最好是得到专业的帮助. 如果你雇佣了专业的翻译来进行互动, schedule a consultation with them ahead of time to discuss what you should know to communicate effectively with someone from the target culture.
5. 练习积极倾听
Communication is not only about getting our point across; it’s also about listening. 积极倾听 means being fully present to what the other person is saying and giving signs that you are engaged. Ask questions if something is not clear and restate what you’ve heard when they’ve finished to make sure you’re on the same page. “我听说A项目是永利登录网址目前的首要任务. 对吗??”“我理解你在截止日期前需要更多的时间. 是这样吗??”
如果你和其他文化背景的人一起工作, 你需要温习一下你的跨文化沟通技巧. 按照上面的建议来表现得像一个专业人士,并记住 聘请专业人士 在需要的时候. 你的同事和客户会感谢你的!
作者简介
英格丽德霍尔姆, CT is an ATA-certified Spanish to English translator specializing in medical translation and subtitling with over 15 years of experience, 同时也是其他自由职业者的商业教练. 她也是永利登录网址的活跃志愿者. 永利登录网址代表了近9个国家,在100多个国家有超过5000名笔译和口译员. 如需聘请翻译或口译专业人员,请访问 h7yi.qfyx100.com/directory.
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ATA provides content for professional and trade publications to spread insight to a wide range of readers. 永利登录网址的文章曾在以下刊物发表:
- AllBusiness (2022)
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